Air Canada called in executives and other non-unionized staff yesterday
to help customer service agents at major airports manage the
peak holiday crush.
Along with office and executive staff pitching in at major
airports in Toronto, Montreal and Vancouver, the airline -- beset
by complaints about travel delays -- is bringing in some
part-time workers to cover peak morning and afternoon check-in periods.
Some of the part-time positions had been converted from full-time
positions under the insolvent airline's restructuring plans.
Emotions were on edge at Toronto's Pearson International Airport over
the weekend as staff were unable to keep up with
the flow of passengers at the country's largest airport.
The Canadian Auto Workers, representing customer service agents, said the
company should have held off on scheduled layoffs until after
the peak summer travel period was over.
The airline has been forced to make massive job cuts
as part of its bankruptcy court-monitored restructuring process. It's also
asking travellers to show up at airports 30 minutes sooner
than the usual recommended check-in times to help ensure they
get their flight. Source.